UNION, part of ASSA ABLOY Security Solutions, a division of ASSA ABLOY, has rewarded one lucky customer with a Ferrari driving experience, after taking part in a customer satisfaction survey, helping the lock manufacturer to maintain its high standards.
Julian Newman, from Oxford Ironmongery, won the once in a lifetime prize after providing feedback on UNION’s Mortice Strategy Product Development, designed to evaluate and improve its product offering.
Julian Newman, from Oxford Ironmongery, said:
“I’m really excited to have the chance to drive a Ferrari. It’s my dream car! I was happy to contribute to the mortice lock product development, so this has been a real bonus, and very generous of UNION.
“I’ve always had a good working relationship with UNION, and it’s refreshing to work with a company that asks for and values its customers’ opinions. Ultimately, this will lead to more products that are in line with current market demand.”
Paul Johnson, Commercial Manager for UNION, added:
“I’m really pleased for Julian. It’s great to be able to reward our customers, especially during what have been difficult times for a lot of businesses, plus, we really value their feedback.
“Whilst we already have good communication with our customers, we’re striving for ongoing improvement and development. The feedback we got from this particular survey was invaluable, and will help us to deliver products that are beneficial for Julian and our other customers.”
UNION offers an extensive range of durable and reliable mortice locks, including its latest range, the Aptus2. Cost-effective and easy to fit, the satin stainless steel lock is an ideal solution for those working on large-scale contract projects.
For further information on UNION’s products and design solutions please visit www.uniononline.co.uk